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Job Responsibilities: 1. Handle customer inquiries via phone, understand needs, and provide responsive service. 2. Efficiently communicate and resolve customer issues to enhance satisfaction. 3. Process tickets, labeling, exceptions, investigations, address updates, and complaints using customer service systems, and complete related forms. 4. Resolve logistics tracking issues through cross-team coordination, liaising with warehouses and DSPs for timely and professional solutions. 5. Address com…
